Ron Guenther, Owner, Chemtron Corporation
“Ken and Karen Kitchen, the owners, are extremely professional in their approach. Whenever we need their services, they come in and get the job done in a very efficient manner. This is great for my new hires, as they don’t have to leave the job and wait around to take a drug test at a facility, losing valuable work time. The testing process is complete in just a few minutes and the employee is right back on the job.
When we have needed USAMDT of Northeast Ohio for post-accident testing, they have been highly responsive, arrive very quickly and, again, handle the job in an extremely professional manner.”
Kristin Zehnder, Office Manager, GK’s Custom Polishing
“Our company contracted USA Mobile Drug Testing to set up a policy for a drug-free workplace. We never had anything like this in place before, so we needed quite a bit of guidance. From the beginning, we were very impressed with Karen Kitchen and the way she was able to handle the implementation of our policy/program.
Throughout the process, Karen made herself available to us by coming to our facility to discuss how to set up a drug-free workplace, answered all phone calls and e-mails in a quick and efficient manner and sought out answers from the Bureau of Workers’ Compensations office when we had additional questions. I also appreciated her very detailed timeline of when each item would be due.
When we did our first on-site drug test, Karen came to our facility very early in the morning so we could accommodate both shifts of employees. She was very professional in her interaction with our employees and with the sensitivity of the testing. The testing was organized and went smoothly, which made her time at our facility to be at a minimum.”
Joe McJunkin, General Manager, Federal Marine Terminals
“Federal Marine Terminals has been using USA Mobile Drug Testing since 2013. They are always responsive and their knowledge of the testing procedures is outstanding. Both Karen and Ken, along with their staff, have worked with us while we started our random testing program from scratch and have provided keen insights into what has worked for them and what hasn’t. Their fees are also very reasonable.”
Sue M. Cole, Transportation Supervisor, Avon Lake City Schools
“There were many reasons why we decided to go with USA Mobile and the biggest reason wedid is because of the savings of payroll dollars. We had to pay the drivers to go for theirrandom testing and physicals and now they just come in from driving in the morning and thetesting is done right away. No more drivers missing previously made appointments or gettingto their other jobs late. It was a win, win situation for all of us.”
Janice Dzigiel, Director, Sr. Transportation Connection
“Our employees also report on how detailed and professional both Ken and Karen are in explaining the testing process – that really helps the employee feel more comfortable with an “uncomfortable” test. We are thrilled with USAMDT services, and plan on using them for the long term.”
Emily Showalter, Human Resource Manager, Willoway Nurseries
“Karen Kitchen from USA Mobile Drug Testing did an EXCELLENT job presenting our annual required Drug Free Workplace employee training. She presented a very informative and interesting presentation to our 140 full time employees. We could tell she put a lot of work into her training and is very passionate about the subject. One of our employees even went up to Karen after the training and told her that it was the best drug and alcohol training program they had ever heard! We have been participating in drug free workplace training for 15 years, so that is a tremendous compliment and very well deserved!”
Janice Dzigiel, Executive Director, Senior Transportation Connection
“Karen and Ken – thank you for all you help with the FTA drug and alcohol audit. We are pleased with the visit, and while we expect a few findings, none of them are significant. We learned a few things in the process and will likely be making some changes to how we handle things here at STC. I will be sure to communicate any changes to you. We appreciate all your time and assistance in making sure our ducks were in order. I think George was quite impressed with your company and processes.”